SHOPPING INFORMATION

How to place your order?

Navigate to your desired item using the search or filter box, click on the item and indicate the desired quantity or color. Proceed to check out and place your order. An order confirmation will be sent to you via email.

How will the delivery of my order be done?

We process all of our deliveries through the fashion9ja delivery courier service. Your order will be delivered to the address initiated on your order.

Can my order be delivered the same day I order?

Yes, it can. However, this depends on the product ordered and the location for delivery. You can pick up at our office location.

How will the delivery of my order be done?

We process all of our deliveries through the fashion9ja delivery courier service. Your order will be delivered to the address initiated on your order.

Can I buy in bulk?

Yes, we encourage B2B. You can send us a message via the (contact us) now

How much are the delivery charges?

Please visit our delivery page for more info about your delivery charges. You can check us here (-)

PAYMENT INFORMATION

How is the recipient reimbursed?

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Can I be reimbursed through the original payment method?

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Can the country receiving the shipment be different than the country of purchase?

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How can I return an item?

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Will I receive the same product that I see in the picture?

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Will you restock items indicated as “out of stock?”

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ORDERS AND RETURNS

I just received my order and something is wrong, what should I do? What can I expect?

Please email [email protected] or call (+234) 8141522369 and provide details depending on the exact issue, different resolutions can occur. But in all cases, fashion9ja will offer support and will try to work with you to offer a resolution quickly, such as a repair, replacement upon return, or other forms of compensation as applicable

How do I request to return an item?

Please call us on (+234) 8141522369 or send an email to [email protected] You can also chat us on WhatsApp (08127999416) or live chat on the webpage

How do I return an item?

After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at the closest fashion 9ja store or fashion 9ja logistics center to you.

How long do I have to request for return?

You can request a return within 7 days for all eligible items if:
●you receive a wrong, damaged, defective, product standard/quality or incomplete item.
Note: when returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging.

Why was my item redelivered to me instead of a replacement?

Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a wristwatch returned for not charging will be tested extensively and if the claim is not validated, (wristwatch charges properly) the item will be taken to our closest store for you to pick up.

I appreciate fashion9ja efforts on my behalf. What can I do to help?

We thank you for your business and we will continue to make sure fashion9ja remains the safest and most trusted place to buy and sell online in Nigeria. You can help by:
●making sure you are available by phone and in person to accept your delivery (so you and other members of our buyer community get orders delivered more quickly)
●referring us to your friends and family (so we can increase the size of our community and help more Nigerians experience safe & secure online shopping)