SECURITY
Fashion9ja utilizes a variety of safeguards and monitoring tools to protect you, including proprietary technology solutions.
Transparency
Fashion9ja makes it easy to learn about items and their availability before you place an order
Support
Fashion9ja has several teams working on your behalf to keep you safe, answer questions, and resolve issues if they arise.
How Fashion9ja is keeping you safe?
BUYER PROTECTION PROGRAM: Fashion9ja Buyer Protection guarantee 100% among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn’t go as planned, you’re 100% protected — quickly and easily.
PRODUCT QUALITY ASSURANCE: In addition to data-driven algorithms and automated tools, Fashion9ja has a number of teams focused on protecting the integrity of the Fashion9ja by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.
COMMUNITY REPORTING: We encourage our buyer community to report inappropriate or suspicious activity. To file a report please email our support at support@fashion9ja.com or visit the Contact Us page.
What you can do to improve your shopping experience on Fashion9ja
INSPECT PRODUCT DETAILS WHEN BUYING
CHECK YOUR SMS OR EMAIL FOR MESSAGES ABOUT YOUR ORDER
QUICKLY FIND YOUR PREFERRED ITEMS BY FILTERING SEARCH RESULTS
DOUBLE-CHECK YOUR PHONE NUMBER AND DELIVERY ADDRESS BEFORE PAYING
IF YOU CHOSE PAY ON DELIVERY (POD), PAY ONLY AFTER YOU’VE RECEIVED YOUR ORDER
IF YOU HAVE OUTSTANDING QUESTIONS OR CONCERNS ABOUT A PRODUCT, YOU CAN MESSAGE US BEFORE MAKING YOUR PURCHASE
What you should know
NOT EVERY ORDER GOES PERFECTLY EVERY TIME, BUT IF THINGS DON’T GO AS PLANNED FASHION9JA IS HERE TO HELP
Generally, Fashion9ja has a remarkable track record. Most orders go wonderfully, but buying online may be new for some customers and despite best efforts mistakes can sometimes happen. In the rare event, things don’t go as planned, Fashion 9ja has a number of teams working to help make things right. To contact us, email support@fashion9ja.com or call (+234) 8141522369
Return Policy :
We ensure our customers get value for their money. All defective products are open for replacement only within a 7 days window. The customers can return the items back to us during this period.
Step 1: Send a Complaint and include pictures of the product that was delivered to support@fashion9ja.com as a means of evidence.
Step 2: Return after Authorization: Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
Step 3: Track Return Status: We will send you a return waybill number, this will enable you to track the status of your return.
Step 4: Get Resolution Upon our confirmation of the receipt of the item, Fashion 9ja will resolve the matter as its sole responsibility.
Items not eligible for Returns:
Products damaged due to misuse.
Products in the beauty, jewelry, and personal care categories.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Products that have been altered from their original or opened by unauthorized personnel without permission.
Bulk Purchase :
We encourage B2B and we sell in large quantity.
CALL US NOW
(+234) 8141522369 or Text us via Whatsapp
EMAIL US VIA
info@fashion9ja.com
with your contact details, product names, codes & quantities
